Budget Car Rental

Reviews about Budget Car Rental

• John Morrow

  Aug, 19 2018
  ★ ☆ ☆ ☆ ☆
  This is the worse place ever for customer service!!! I had mad a reservation online to rent a car for my 70 year old mother and sister that broke down coming to NC for my mothers sisters funeral!! When we went to pick up the car, my sister realized she had left her license in Ohio. She was able to get a picture of it but the girl would not accept it unless it was faxed. When we asked her what the difference was if I walk next door and fax this copy or I hand it to you, she states "I don't have to explain it to you" We tried to explain the situation to the girl about my mom just burying her sister and her comment was "I don't care, not my problem." Then when I went next door to fax the copy of my sister license I had in my hand and she received the fax copy (since the picture we not legible) she tossed it across the counter at me and said "this is ridiculous, what do you expect me to do with this" I said here is the original and can't you compare? She could care less, she held up her hand with two fingers bout an inch apart and states "I'm this far from not renting you a car" At one point she was texting on phone instead of helping us. We have NEVER in my LIFE been treated so rudely!!! Then when I asked her name and since my mom was the one that ended up putting the car in her name and after third time me asking her - she stated your NOT my customer and I don't have to answer you!! So my mom asked her name and so you know her name is "ASHLEY"!!! Let me tell you the ONLY reason we stayed and rented the car from her was as I watched my mom have tears in her eyes shaking stated I just want to rent car and leave. I WILL NEVER IN MY LIFE RENT ANOTHER CAR FROM BUDGET RENTAL AND I WILL MAKE SURE HOW EVERYONE KNOWS HOW YOU TREAT A 70 YEAR OLD LADY WHEN SHE JUST BURIED HER SISTER 2 HOURS PRIOR TO THIS VISIT!!!! From the moment we walked in to the moment we left she was the rudest person I have ever dealt with!!! Couldn't believe there was no Manager to speak with - so since she did not want to give that information I figured the will just tell everyone how they treat their customers!!! EVERY DAY EVERY PERSON I TALK TO WILL HER ABOUT THIS EXPERIENCE!!! Only reason I put one star is because I could not put in NO STARS!!!

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