Sears

Reviews about Sears

• Darlin Aguilar

  Apr, 24 2018
  ★ ☆ ☆ ☆ ☆
  If I could give this place -100 stars best believe I would in a heartbeat. Their customer service is terrible and their staff seems to dread helping people in any way. For instance, my parents bought a set of new wedding rings for their anniversary at this store. It took almost 2 months to finally receive my father’s ring as oppose to 3 weeks that was the max wait. We kept going back to check and see if it had arrived yet, nobody seemed to know and they didn’t seem to care either. These two associates by the names of “Jada” and “Dalla” are honestly shameful because they exhibited arrogance and their answers to our questions were “If you haven't received a call then it’s not here and we can’t do anything about it.” They didn’t even bother checking on the order, asking a manager or looking in the safe to see if it was there. Turns out it was. And Dalla later came out by saying “It just got here” like come on. The lady didn’t even bother to look for it until a manager did. I could keep going on about our experiences with this store and it’s staff. No wonder it’s going out of business. At no point did we receive an apology for having to wait so long or for the misunderstanding. Not planning to go back to any sears store, ever.

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