Two Men and a Truck

Reviews about Two Men and a Truck

• Erica Harris

  Jan, 12 2018
  ★ ★ ☆ ☆ ☆
  Just let me start by saying that "ALL" Two Men and a Truck locations are created equal. I have used Two Men and a Truck ( Durham and Greensboro locations) several times for different moves and was generally satisfied with the results. This last moves was completed by the Patterson Street location. My items were placed in the storage facility stored at the Patterson Street warehouse as I had moved out of stated and didn't need to bring along my household items. I contacted the office to set up to have my belongings moved from their storage to a different location and spoke with a member of the office staff named, Tammy. She was able to get me set up with the date and time of when the movers would deliver my items to my new location. On the morning of the move, there was no truck. I contacted the office and was given a story that the movers were moving someone else and would be at my location between 12-12:30 PM. I explained that I was in town from Northern Virginia and was given a 10 AM meeting time. I was told that I was given a window of when the delivery would be made and not a definite time. I explained that I was told that the items would be packed the night before and delivered the following morning at 10 AM. I was then told to go do some errands! After the movers came with my stuff, they were very nice and apologetic about getting there late. While unloading my items, the movers notice some of my items were damaged and was very apologetic about that. They contacted their manager to inform them of the damage items. At the end of the move, I was informed that someone would be in touch with my regarding the damage and was informed that the company would replace the damaged item or would refund for the value of the item. That was on 8/18/17 and as of 9/8/17, I had not heard from anyone at Two Men and a Truck. On 9/9/17, I contacted Two Men and a Truck as they had debited my account for a service that I was no longer using and spoke with Tammy, again. I explained to her what happened and she stated that I would need to speak with John Coffer (may be spelling the name wrong). She took my contact information and said that she would make sure that he called me on Monday. Monday morning into noon, no call from John. I contacted Two men and Truck again and asked if the message was given to John and was told that it was. I told Tammy, again, that he hadn't called. I was told that he was now at lunch and she would have him to call me back. Tammy eventually called me back stating that the funds had been refunded back to my account. I asked about my damaged property and was asked about pictures. I explained that the movers had returned to the office with the damaged property but a damage report was filed. Tammy informed me that she would call me back after she located the paperwork. It is not 24 hours and I have not heard back from Tammy. I do have my copy if they need it!! I have left messages for John and he has yet to call me back. I feel that they are not trying to pay for the damaged items and if this is not the case, they could at least pick up the phone and call!! I will never use this particular location again!!

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